What you do in the first few minutes after a phone meets water can make a real difference. Here is a calm, practical checklist.
Do these straight away
- Take it out of the water and switch it off. If it is already off, leave it off.
- Do not plug it in. Charging a wet phone can cause short circuits and more damage.
- Remove the case, any accessories and the SIM tray.
- Wipe the outside gently with a soft, dry cloth.
What to avoid
- Do not use a hairdryer or any strong heat. Heat can damage internal parts and push moisture deeper.
- Do not put the phone in rice. It does not draw moisture out reliably, and dust and grains can get into the ports.
- Do not press buttons, shake the phone or try to charge it to see if it still works.
- Do not blow into the ports.
Why speed matters
Liquid can leave residue and start corrosion on the circuit board over time. Salt water and sugary drinks are especially harsh. The sooner the phone is opened, cleaned and checked, the better the chance of a good result, although we cannot promise one in every case.
Protect your data
Once the phone is repaired, back it up straight away. If the phone does not turn on, tell us when you take it in: we can attempt data recovery as part of the diagnosis.
Message us with the model and what happened. We will explain the options and give you a clear quote before any work, and we can come to you across our service areas.